Privacy Policy

This Privacy Policy describes how SSVL Technologies ("Company", "we", "us", or "our"), operating the Smart Societies software platform (smartsocieties.in), collects, uses, stores, and protects personal data provided by residential welfare associations, housing societies, residents, guests, and facility managers in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable global privacy principles.

1. Information We Collect

We only collect data necessary to provide intelligent community management and security operations:

• Resident & Member Data: Full name, phone number, email address, flat/unit identification, occupancy status (Owner/Tenant), vehicle registration numbers, and emergency contact details.
• Gatekeeper & Visitor Data: Visitor full name, contact phone number, vehicle number, target unit number, check-in/check-out timestamp, and digital photograph captured at the gate for resident verification.
• Financial & Transaction Data: Invoicing line items, dues assessment, payment dates, UPI/bank transaction IDs, and receipt ledgers. Note: We do not store credit/debit card numbers or net banking passwords.
• System & Device Logs: IP address, browser type, operating system, and session timestamps for security audit trails.

2. Purpose and Lawful Basis for Processing

We process personal data strictly under contract with your housing society to:

• Facilitate real-time gate entry validation and issue digital QR passes.
• Notify residents when guests, delivery couriers, or service contractors arrive.
• Generate accurate maintenance billing statements and provide payment receipts.
• Dispatch critical community circulars and emergency SOS panic alarms.
• Maintain immutable, tamper-evident audit trails for security investigations.

3. Zero-Sale Privacy Commitment

🔒 We NEVER sell, rent, lease, or monetize personal resident data, visitor phone numbers, or gate logs to third-party data brokers, marketers, or advertisers. Your community data belongs exclusively to your society.

4. Data Storage, Security & Retention

All customer data is hosted on enterprise-grade cloud infrastructure located within the geographical borders of India. We implement industry-standard administrative, physical, and technical safeguards:

• Encryption in Transit: TLS 1.3 protocol for all client-server communications.
• Encryption at Rest: AES-256 bit encryption for databases and document vaults.
• Role-Based Access Control (RBAC): Strict segregation ensuring guards, admins, and residents can only view authorized records.
• Retention Timelines: Visitor entry logs are automatically archived or purged according to the society committee’s retention policies (typically 90 to 180 days).

5. Your Rights as a Data Principal

Under the DPDP Act 2023, you have the right to:

• Access and review summary information regarding personal data held in your profile.
• Request correction or updating of inaccurate or outdated information.
• Request deletion of personal data upon moving out or ending residency, subject to legal accounting requirements.
• Nominate another individual to exercise your rights in the event of incapacity.

6. Grievance Redressal Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our designated Grievance Officer: